Flying High Online stands behind our products and guarantee your satisfaction with every order. We guarantee our products. Flying High Online promises to deliver high-quality products, in good condition, to your door. If, for any reason, your shipment is not satisfactory, we will gladly replace it or refund your money (excluding delivery charges). Simply return your merchandise with the original paperwork and packaging within 30 days of receiving your order. We promise to process your request in a timely manner. We guarantee first-class customer service. Flying High Online is committed to making you happy. If you have any questions or concerns regarding our products or services, please contact Flying High Online at 773-276-9237. We will respond to or acknowledge your inquiry within one business day. We guarantee your privacy. At Flying High Online, we are committed to protecting your privacy. Flyingh High Online does not sell, trade or rent your personal information to other companies. We use the information we collect about you to process orders and to provide a more personalized experience. Flying HIgh Online  will not collect any personal information about you except when you specifically and knowingly provide such information.